Ordering

Customer Service

If you are unsure of what to order, or have any questions, please contact us before ordering. We will be pleased to provide accurate and descriptive details on any of our products.

How to order

Ordering couldn't be easier! You may place online orders 24 hours a day 365 days a year! Normally, orders placed before 13:00 pm ships the following business day. You can also place your order via phone during regular business hours of Monday through Friday 08:00 to 16:00 (Lunch 12:00 to 13:00). E-mail orders: mm@micro-matic.se Phone orders: +46 340 545 700 Fax orders: +46 340 545 701

Product Availability

Unless otherwise noted, all items shown on our Micro Matic web shop are stocked by our strategic located warehouse in Varberg, Sweden. Orders are always shipped from this warehouse for quick delivery. While we maintain a large stock of products, it is wise to contact us for item availability if your order is especially urgent. If your selected products is not available, you can see expected ship date in your open order lines in my account menu within a few working days.

VAT

VAT will be charged to orders invoiced to Norwegian and Swedish customers.

Changing (or canceling) an order

You can change or cancel an order after you have placed it, provided the order has not yet entered the shipping process. We will do our best to act on any request to change or cancel order. However we process and ship orders quickly, so please notify us promptly on any such request.Cancellations or refusal of orders, which have already been shipped, are subject to the handling and restocking charge of 40,00 € as well as no refund for shipping charges.

E-mail Order Notifications

Shortly after placing your order, you will receive an e-mail confirming we have received your order.

Order Inquires

If you have questions about an order you placed, you may reply to your e-mail order notification, or call us at +46 340 545 700 during regular business hours of Monday through Friday from 08:00 to 16:00 (closed for lunch 12:00 to 13:00). Please have your order number available to help expedite your call.

Typographical Errors

In the event a product is listed at an incorrect price, Micro Matic shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Micro Matic shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or not.