Shipping
Shipping
Orders to Sweden are shipped every day. Orders placed before 12:00 pm are packed the same day and shipped early in the morning the following business day. Transit times for most shipments are normally one business day (Monday to Friday).
Orders to Norway are shipped Mondays, Wednesdays and Fridays. Order needs to be placed before 12:00 pm the day before shipping days to be included. Transit times for most shipments are normally two to three business days (Monday to Friday).
Orders to Denmark are shipped every day. Orders placed before 12:00 pm are packed the same day and shipped early in the morning the following business day. Transit times for most shipments are normally one business day (Monday to Friday).
Orders to Finland are shipped every day. Order needs to be placed before 12:00 pm the day before shipping days to be included. Transit times for most shipments are normally two to three business days (Monday to Friday).
For delivery requests beyond the specified shipping days, please contact Customer Service. Micro Matic is not responsible for delays in shipping.
Freight Costs
You will be charged freight cost when placing an order.
The new EU-directive called Mobility package and increasing fuel prices affect our freight costs. As changes may occur over time we reserve us the right to adjust freight costs if necessary.
A customs fee will be charged additionally on shipments to Norway.
heavy or oversized items
The Monday to Friday freight carrier delivery includes curbside drop off and does not include carrying the item into the building, un-packaging, or installation. For freight carrier shipment, if a dock or forklift is not available, we recommend having a minimum of two people available at the drop-off time for unloading the shipment.
Customer pickup
Although we do not have showrooms to support walk-in business, most items are available for pickup at our warehouse. To find the availability of an item, simply click on the More Info button on the item.
Orders for customer pickup can be placed at +46 340 545 700 during regular business hours of Monday through Friday 08:00 to 16:00 (Lunch 12:00 to 13:00). Once placed, most orders for customer pickup are processed and ready for pickup within 3 to 4 business hours. If the order is placed via the web shop please write in comments field, that you wish to pickup the order at MM warehouse in Varberg.
Receiving shipments
Upon delivery of the shipment, it is extremely important to carefully unpack and inspect the contents thoroughly for any sign of damage before signing the carriers freight bill of lading. The driver is required by his/her employer to wait during your inspection. If damage is found, you should refuse the shipment immediately and the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Micro Matic has no recourse to file a freight damage claim once the shipment was signed for as received in good condition.
For damaged shipments that have been refused, we will ship a replacement. All replacement shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the customers expense.
Accepted shipments with freight bill notations of damaged packaging and then found to have concealed damaged, must be reported to the freight carrier within 48 hours of delivery. Such occurrences will be remedied as soon as possible with replacement of damaged items shipping once the damaged freight is inspected and accepted by the freight carrier.
You can find the freight carrier contact details here to report a concealed damage.
For all shipments, the packaging should be saved in good order for seven (7) days.
Transit times for most shipments are one to two business days (Monday through Friday). Transit times to rural areas may also be an additional one to two business days beyond the typical one to two business day transit times for freight shipments.
Micro Matic is not responsible for delays in shipping.